If you are not completely satisfied with your purchase, simply return the item to us in their original condition (see guidelines below for what constitutes ‘original condition’). Please return within 14 days of receiving the goods. We would appreciate it if Sale goods are returned As Soon As Possible. The cost of the return is the customer's responsibility. Always retain proof of postage as we cannot take responsibility for items lost without proof of postage. Refunds will be processed as soon as possible, usually within four days, after the item(s) has been received back to us and you will receive an email confirmation from us.
RETURNING ITEMS IN THEIR ORIGINAL CONDITION
Please take extra care when trying items on to avoid staining from make-up, deodorant, strong perfume or other. The item must be unworn & unwashed with all of the tags still attached and returned in its original packaging (other than tissue paper or the plastic delivery bag) in the condition the item left The Blue Zebra. We strongly recommend you return any items in a water tight plastic bag to avoid any unnecessary damage.
Your unwanted Items should be returned to us within 14 days after receipt of delivery. Orders returned outside of this timeframe will only be refunded by a credit to your account which can be deducted from your next purchase. Credits to your account are valid for 12 months.
EXCHANGING ITEMS FOR A DIFFERENT SIZE ONLY
In order to guarantee getting a different size we would advise purchasing the new size from the website and return the size not required following the returns procedure above. Alternatively, complete the details above and we will process the exchange as soon as we receive the item back.
FAULTY ITEMS OR WRONG ITEM
If the item you received is faulty or you received an item which does not match what you ordered, please notify us as soon as possible, ideally within 4 days of receipt, via email or telephone (see below) so that we can reserve a replacement garment if required. Complete & sign the returns form and follow the usual returns-procedure above. We will refund the postage.
With regards to a faulty item, please note, if the goods for any reason are not considered to be faulty, you will be charged the additional postage & packaging before the goods can be returned to you and we regret we can not assist with faulty items purchased more than 8 weeks ago.
If a discount was applied to your original order, any item returned for refunding will only be refunded to the value of your original purchase value. (We would appreciate it if Sale goods are returned ASAP) The cost of the return is the customer's responsibility
For international customers we would recommend that you send the parcel using a delivery service that insures you for the value of the goods and always retain proof of postage.
Refunds for items bought as presents can only be given to the original payer, and if you decide to swap an item, we can’t stop the payer knowing.
GOODS WE ARE UNABLE TO REFUND OR EXCHANGE
Unfortunately we are unable to offer a refund or an exchange on the following items for hygiene reasons unless the item is faulty. Hats, Hosiery, Earrings, Hair Clips and Jewellery. Please notify us of any faults on delivery of the goods.
RETURN OF GOODS CONTACT DETAILS
The Blue Zebra
46b Cheap Street
Want to see our amazing products in person? Visit our Baby Shop in Sherborne.